Shipping Policy
SHIPPING INFORMATION
We offer free standard shipping on all orders.
At www.wonz.vip, we know that fast, reliable shipment of your merchandise is important to you. Most orders are shipped out in the next 1-2 days after the order is placed and confirmed. Our weekday cut-off time is 2:30pm EST. After those cut-off times, you can expect your order to ship the next business day. For orders placed on weekends, holidays or after cutoff times, shipment will take place on the following business day. Shipment of oversized products may take an additional business day.
You will receive email confirmation(s) as your order ships.
We ship to all selected countries worldwide. If you can check out on our website, you can assume we can ship to you.
Your www.wonz.vip shipment may deliver via one or more of the following logistics carriers: DHL SmartMail, FedEx, FedEx SmartPost, UPS, UPS SurePost & USPS.
FedEx is one of our primary shipping carriers. You can sign-up for FedEx Delivery Manager which will allow you to track your order and request other services.
Some shipments may use UPS. You can sign-up for UPS My Choice which will allow you to track your order and request other services.
For your protection and security, we do not allow address changes after an order has been accepted.
As wonz.vip takes care of the fulfilment and shipping of products you purchase on the wonz.vip Store, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse.
If there are any issues with delivery, please contact wonz.vip Store Customer Service immediately to report and resolve. All claims must be made within 10 days of delivery or of the last scan of the package tracking. Claims received after this point may be denied by wonz.vip.
2020
Mr. Du Xin, the founder of WONZ, felt the pure nicotine aroma released by cured tobacco in the laboratory for the first time. Since then, an alternative health solution for the 1.5 billion smokers around the world has quietly sprouted in his mind. In the same year, WONZ Technology was established.
2021
The functions of the device have been comprehensively upgraded, and the heat insulation and heating functions of the product have been improved. In particular, the material of the product has been further updated and iterated.
2022
Cooperated with many service providers including MORPHEUS to expand online sales channels and obtained tens of millions of financing from XVC and other institutions. Apply for WHC (WONZ Heat Currents) heat rise technology, intelligent precision temperature control technology (error ±1 °C), high-efficiency filtration adsorption technology and many other technical patents.
2023
The number of patent applications for WONZ Technology exceeded 111 and was listed in the "POC50·Top 50 Startup Companies with the Most Proof-of-Concept Capability" list.
2024
WONZ Technology adheres to its original intention of providing health solutions to smokers around the world, and sets clear annual goals for the company to move forward.